Refund & Return Policy

Last updated: October 21, 2026

At Olipone, we take immense pride in the craftsmanship and curated quality of our wardrobe essentials. If your selection does not entirely meet your expectations, we are here to ensure a seamless, premium resolution.

This policy is governed by and interpreted in accordance with applicable Canadian federal and provincial consumer protection laws, balancing rigorous quality control with your statutory consumer rights.

You have 30 days from the documented date of delivery to request a return. To maintain our uncompromising standards of luxury and hygiene, all returned items must meet the following strict criteria:

To initiate an elegant and secure return, please submit a request through the dedicated Contact Us form on our website.

Upon verification, our concierge team will issue an official Return Authorization Number along with detailed routing instructions. In alignment with our structural operational framework, customers are responsible for arranging and paying their own return shipping fees. Shipping fees from the original transaction (if applicable) are non-refundable.

Note: We highly recommend utilizing a secure, trackable shipping service with insurance. Olipone cannot issue a refund for items that fail to reach our designated return centers or are lost in transit.

Upon safe receipt at our facility, your returned item will undergo a meticulous inspection by our quality assurance team. Olipone reserves the right to decline a refund if the garment exhibits any signs of wear, laundering, alteration, or damage that voids the eligibility criteria outlined in Section 1.

If your return is formally approved, your refund will be automatically authorized and credited back to your original method of payment within 5 to 7 business days.

In strict compliance with provincial Consumer Protection Acts across Canada, your statutory rights are fully protected. In the rare event that a garment arrives with a genuine manufacturing defect such as structural fabric flaws, fractured closures, or asymmetric seams and is reported immediately upon unboxing, we will assume full accountability.

Upon validation of the defect via our digital concierge, we will fully cover the return logistics costs and provide an immediate premium replacement or a 100% full refund to your original payment method.

To guarantee a flawless silhouette, if you require a different size or color of an item in our collection, please initiate a standard return for your original piece. Subject to real-time inventory and collection availability, our team will process your exchange or guide you to place a fresh, uncompromised order through our digital storefront.

In strict accordance with Canadian public health, safety, and hygiene regulations, certain intimate or personalized categories are strictly excluded from our return provisions. This includes intimate apparel, undergarments, bodysuits, and swimwear where the protective hygiene seal or tags have been altered, broken, or detached, as well as any bespoke or custom-tailored apparel.