Shipping policy

SHIPPING POLICY
Last updated: October 21, 2026
At Olipone, we are committed to delivering your premium wardrobe essentials with absolute precision, safety, and care. Please review our international shipping policy to understand our processing timelines, delivery windows, and customs regulations.
1. Curated Global Destinations
We provide premium insured shipping to a selective network of international destinations, fully optimized for:
  • North America: Canada and the United States.
  • Europe: The United Kingdom, Germany, France, the Netherlands, Belgium, and Switzerland.
To ensure uncompromised quality, structural protection, and global availability, our collections are securely housed and dispatched from our premium international fulfillment networks.
2. Processing & Handling Timelines
All orders are meticulously prepared and packed within 1 to 2 business days (excluding weekends and statutory holidays). During high-volume periods, exclusive product launches, or seasonal peak times, processing may take up to 3 business days. You will receive an automated confirmation email immediately after placing your order.
3. Complimentary Shipping & Delivery Windows
In alignment with our luxury service standards, Olipone offers Complimentary Premium Shipping on all orders across our 8 target countries. No minimum threshold is required.
Our estimated delivery windows from the date of dispatch are as follows:
  • North America (Canada & USA): 5 to 10 business days.
  • United Kingdom & Western Europe: 7 to 12 business days.
Note: Delivery timelines are estimates and may vary slightly based on regional postal networks or local customs clearance fluidities.
4. Transparent Checkout: Taxes, Duties & Custom Fees
We believe in a seamless, premium shopping experience completely free of hidden costs.
  • No Surprise Fees: All applicable import duties, customs fees, and local taxes are calculated dynamically and transparently at checkout.
  • Guaranteed Delivery: By settling these border regulations during payment, your package is pre-cleared through customs. Your wardrobe essentials will be delivered directly to your doorstep with zero additional fees or transit collections requested by the courier.
5. Sovereign Order Tracking
Upon dispatch, you will automatically receive a shipping confirmation email embedded with a unique, high-definition tracking number. This allows you to monitor the real-time progress and estimated delivery day of your package through our integrated network or via the official Shop App tracking interface.
6. Delivery Protection & Support
Every Olipone shipment is fully insured during transit. In the rare event that your wardrobe essentials arrive damaged, or if the carrier encounters a transit issue, please reach out to our dedicated concierge immediately through the Contact Us form on our website.
While Olipone is not legally responsible for packages documented as successfully delivered and subsequently stolen, our team will fully manage the investigation and file an official claim with the carrier to ensure a luxurious, fair resolution.