Privacy policy

PRIVACY POLICY
Last updated: October 21, 2026
Olipone operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). We are firmly committed to safeguarding your privacy in strict compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial consumer statutes, and Canada’s Anti-Spam Legislation (CASL).
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with our brand.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
1. Consent
In accordance with Canadian privacy standards, we process your personal information based on your meaningful implied or express consent.
  • Express Consent: We will seek your explicit, opt-in consent before collecting or processing your personal details for marketing campaigns, promotional updates, and seasonal newsletter distributions.
  • Implied Consent: When you voluntarily supply personal details to complete a transaction, verify your credit card, place an order, or arrange for an exchange, we imply that you consent to our collecting and utilizing that specific data for that distinct operational reason only.
Withdrawing Consent: You may withdraw your consent for continued contact or data processing at any time by reaching out to our team directly through the dedicated Contact Us form on our website.
2. Personal Information We Collect
We collect personal information that you provide directly to us, alongside technical indicators captured automatically during your interaction with our platform:
  • Contact & Identity Details: Your full name, residential address, billing address, shipping address, phone number, and email address.
  • Financial & Transaction Records: Encrypted payment card details, transaction histories, forms of payment, and payment confirmations necessary to fulfill your orders.
  • Account Credentials: Your secure username, password, and personalized storefront settings or preferences.
  • Customer Support Communications: Any data or context you choose to include when submitting an inquiry through our customer support interfaces.
  • Device & Usage Data: Technical metrics collected automatically via cookies, pixels, and web beacons, including your IP address, browser type, network connection, time zone, and real-time navigation behaviors across our apparel collections.
3. How We Use Your Personal Information
We utilize your personal information to maintain our business relationship and execute essential operations:
  • Fulfilling the Services: To process payments, manage your customer account, issue confirmations, arrange for premium tracked delivery, and handle any subsequent returns or structural exchanges.
  • Brand Communications (CASL Compliant): To supply you with exclusive updates, tailored recommendations, or promotional offers, provided you have explicitly authorized us to do so. You may unsubscribe instantly at any time via the link inside our updates.
  • Security & Fraud Prevention: To authenticate your identity, secure payment transactions, and screen orders for potential risk, malicious activities, or fraud.
  • Legal Compliance: To comply with applicable Canadian laws, cooperate with law enforcement requests, or respond to a valid legal subpoena or adversarial judicial proceeding.
4. Information Sharing & Global Infrastructure


We do not sell, trade, or rent your personal information to third parties for commercial gain. We only disclose your personal data to trusted third-party service providers who operate strictly on our behalf:
  • Infrastructure & Logistics Partners: Data is securely shared with our secure e-commerce hosting framework, secure payment gateways, and premium shipping carriers to process transactions and successfully deliver your packages.
  • Cross-Border Transfers: To guarantee global availability and seamless service across our selective destination network, personal information may be transferred to and securely stored on cloud infrastructure servers located outside of Canada (such as the United States or Europe). While outside Canadian jurisdiction, this data remains bound by robust encryption and may be subject to the local laws of those foreign territories.
5. Data Security & Storage Transparency
Olipone implements rigorous administrative and technical security measures to protect your personal information against unauthorized access, alteration, accidental disclosure, or destruction.
Your payment details are fully encrypted using Secure Sockets Layer technology (SSL) and stored with advanced AES-256 encryption as mandated by the Payment Card Industry Data Security Standard (PCI-DSS). While no method of digital transmission is entirely absolute, we strictly adhere to top-tier security protocols to keep your data safe.
6. Cookies & Analytical Technologies
We deploy cookies, log files, and analytical tracking tools to optimize your browsing experience, remember your bag preferences, and analyze how our community interacts with our storefront. These technologies allow our system to recognize your browser and maintain items inside your cart. You may choose to disable or block cookies through your individual browser settings, though doing so may limit your access to certain interactive features on our storefront.
7. Your Privacy Rights & Accountability
Under Canadian privacy legislation, you hold the formal right to request access to the personal information we maintain, to request corrections if any details are inaccurate or incomplete, or to demand the complete deletion of your information from our active databases.
If you wish to exercise any of these rights, or if you have questions regarding our privacy practices, please contact our designated Privacy Compliance Officer through the dedicated contact section on our website.
If you are not satisfied with our response to your privacy concern, you have the right to file a formal complaint with the Office of the Privacy Commissioner of Canada (OPC) by visiting www.priv.gc.ca.